Shipping
Production Time
Most BETONIZA products are handcrafted and produced in small batches.
Orders may require a short production period before shipment.
Typical production time ranges from 2 to 5 business days, depending on the product and current order volume.
Once the order is ready, it will be shipped immediately.
Customers will receive a shipping confirmation email with tracking information when available.
Shipping Origin
All orders are shipped from Spain.
Delivery Times
Estimated delivery times may vary depending on the destination and shipping provider.
Typical delivery times:
Spain
2–4 business days
European Union
3–7 business days
United Kingdom
5–10 business days
United States & Canada
7–14 business days
Rest of the World
7–20 business days
Please note that these are estimated delivery times and may vary due to circumstances beyond our control.
Shipping Carriers
Orders are shipped using trusted international carriers such as:
· DHL
· UPS
· Correos or other postal services depending on destination
The carrier may vary depending on the destination and the most reliable shipping option available.
Customs and Import Taxes
For orders shipped outside the European Union, additional customs duties, taxes, or import fees may apply.
These charges are determined by the destination country and are the responsibility of the customer.
BETONIZA has no control over these fees and cannot predict their amount.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
BETONIZA is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Damaged Items
If an item arrives damaged during shipping, please contact us within 48 hours of delivery at:
hello@betoniza.com
Please include:
· your order number
· photos of the damaged item
· photos of the packaging
We will review the situation and provide an appropriate solution.
Lost Packages
If a shipment appears to be lost in transit, please contact us and we will assist in initiating an investigation with the shipping carrier.
